6 Months of Credit (1 connection)

Requesting a Refund

To request a refund:

• Go to Client Area > Login > Orders
• Select the order number of the product you want to refund.
• Select the ellipsis icon next to the order total column. This opens a prompt to Request a Refund.

  Note: If you do not see the ellipsis icon, it means the 7-days period has passed.

• Click the link to Request a refund. A Refund Request Form displays.
• Select a refund reason from the drop-down menu and add details about your reason for the refund request.
• Select Request Refund.

An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.

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